Bug in the Add Addresses screen?

ChinaLamb · 29 Oct 2007, 10:16 AM

Click on Address Book, Click on a Group, click on Create New button

Type in Last Name, First Name, and an Email Address.

Select "Save Address" then Select "Save and Done"

Search on the name I just entered - and the address does not exist.

5 minutes later, it finally exists (and all the others I had entered). These are not, however, in the group that was selected at the time.

So a few "behaviour not as expected" issues:
1. Addresses are not appearing immediately after they are entered, leaving the user to believe that the address was not entered at all.
2. Addresses are not being added to the group that was selected while creating a new one
3. There is no option to select a group while looking at the "Add Address" screen.

/CL

robmueller · 29 Oct 2007, 12:46 PM

I've asked Richard to check it out when he's got a moment...

Rob

n5bb · 29 Oct 2007, 12:59 PM

I think this is a case of poor documentation leading to you using the Address book incorrectly, and a missing feature (group selection in the Add Address screen) which would make adding a new full address entry easier.

New addresses appear instantly for me.

Selecting a group allows you to see the members of that group, but it does not affect the Create New feature. Create New always creates a new address with no group assignment. You must select the new entry from the main list (select the check box) and use the + tool to add it to a group, or the - tool to remove it from a group. Note that you will need to select the <All addresses> or <No group> items to see the new entry. The Search feature only finds addresses within the group selection you are viewing.

There is another way to quickly add an address which is easier: You first select a group to view it. Then scroll to the bottom of that group to the Quick add box. Enter the desired data and click Add Address. This new address will be in the group you are currently viewing.

Bill

ChinaLamb · 29 Oct 2007, 01:06 PM

Quote:

Originally Posted by n5bb

New addresses appear instantly for me.
Bill

Noted on the other issues, however it was a good 5 or more minutes before these addresses showed up as having been added. I searched each address book group that I had, including all addresses.

As long as it is working now.

Thanks.

/cl

JMac · 1 Nov 2007, 02:27 PM

While we're on the subject, how do I create a group?

Doesn't seem to be any way to do it on the "Create New" page - that appears to be only for adding addresses.

I just read and searched through the Help documents and I cannot find any instruction as to how to create a group.

Thanks.

Jim

greenplum · 1 Nov 2007, 02:59 PM

On address book screen - left hand side above <all addresses> - Groups (Add/Edit) - just click add/edit and it opens an "Edit Address Groups" screen

JMac · 1 Nov 2007, 03:26 PM

Quote:

Originally Posted by greenplum

On address book screen - left hand side above <all addresses> - Groups (Add/Edit) - just click add/edit and it opens an "Edit Address Groups" screen

Thanks. Finally got it sorted... Gotta stop starting this stuff at this hour of the morning!

Jim

icework_bind · 9 Nov 2007, 09:28 AM

Quote:

a missing feature (group selection in the Add Address screen)

that would be really useful.

rjlov · 13 Nov 2007, 11:05 AM

I've changed the behaviour so that 'Create New' also creates addresses in the current group, if there is one.

I suspect that the addresses were probably created immediately, but that a search was active that did not select them. This is quite easy to do, I've done it myself a number of times, and I'm not entirely sure how to fix it. I've tried to reduce this problem by improving the message shown when the search doesn't select any addresses, but that doesn't help when the search selects some addresses, just not the ones you're expecting.

At the moment I have no immediate plans to add a group selection section to the individual 'Edit Address' screen, but I'll put a ticket in so that we consider it later.

Richard.

ChinaLamb · 13 Nov 2007, 11:24 AM

Quote:

Originally Posted by rjlov

I've changed the behaviour so that 'Create New' also creates addresses in the current group, if there is one.

Thank you!

29 Oct 2007, 10:16 AM	#1
ChinaLamb The "e" in e-mail Join Date: Dec 2004 Location: a virtually impossible but finitely improbable position Posts: 2,324	Bug in the Add Addresses screen? Click on Address Book, Click on a Group, click on Create New button Type in Last Name, First Name, and an Email Address. Select "Save Address" then Select "Save and Done" Search on the name I just entered - and the address does not exist. 5 minutes later, it finally exists (and all the others I had entered). These are not, however, in the group that was selected at the time. So a few "behaviour not as expected" issues: 1. Addresses are not appearing immediately after they are entered, leaving the user to believe that the address was not entered at all. 2. Addresses are not being added to the group that was selected while creating a new one 3. There is no option to select a group while looking at the "Add Address" screen. /CL

29 Oct 2007, 12:59 PM	#3
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 9,131	Add Address screen needs group selection feature I think this is a case of poor documentation leading to you using the Address book incorrectly, and a missing feature (group selection in the Add Address screen) which would make adding a new full address entry easier. New addresses appear instantly for me. Selecting a group allows you to see the members of that group, *but it does not affect the Create New feature. Create New always creates a new address with no group assignment. You must select the new entry from the main list (select the check box) and use the + tool to add it to a group, or the - tool to remove it from a group. Note that you will need to select the <All addresses> or <No group> items to see the new entry. The Search feature only finds addresses within the group selection you are viewing. There is another way to quickly add an address which is easier: You first select a group to view it. Then scroll to the bottom of that group to the Quick add* box. Enter the desired data and click Add Address. This new address will be in the group you are currently viewing. Bill

29 Oct 2007, 12:46 PM	#2
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	I've asked Richard to check it out when he's got a moment... Rob

1 Nov 2007, 02:27 PM	#5
JMac Essential Contributor Join Date: Jul 2007 Location: USA Posts: 377	While we're on the subject, how do I create a group? Doesn't seem to be any way to do it on the "Create New" page - that appears to be only for adding addresses. I just read and searched through the Help documents and I cannot find any instruction as to how to create a group. Thanks. Jim

1 Nov 2007, 02:59 PM	#6
greenplum Essential Contributor Join Date: Sep 2003 Location: N.E. England Posts: 423	On address book screen - left hand side above <all addresses> - Groups (Add/Edit) - just click add/edit and it opens an "Edit Address Groups" screen

13 Nov 2007, 11:05 AM	#9
rjlov Essential Contributor Join Date: Aug 2003 Location: Melbourne, Australia Posts: 282 Representative of: Fastmail.FM	I've changed the behaviour so that 'Create New' also creates addresses in the current group, if there is one. I suspect that the addresses were probably created immediately, but that a search was active that did not select them. This is quite easy to do, I've done it myself a number of times, and I'm not entirely sure how to fix it. I've tried to reduce this problem by improving the message shown when the search doesn't select any addresses, but that doesn't help when the search selects some addresses, just not the ones you're expecting. At the moment I have no immediate plans to add a group selection section to the individual 'Edit Address' screen, but I'll put a ticket in so that we consider it later. Richard.