New Mail Not Showing In Sub-Folder

leisuresuitlary · 19 May 2003, 07:51 PM

I am using 'parentfolder.subfolder@myaccount' to auto sort incoming mail.

It works, but FM does not register that any incoming mail has been recieved into the subfolder until I open the folder.

Surely it should be updating in the folders navigation box, all my other folders do this.

Why is it not working as it should?

Larry

leisuresuitlary · 19 May 2003, 10:36 PM

(Sorry to reply to my own question but I thought that others might be interested.)

The answer seem to be that sub-folders update every 10 mins rather than the pretty much instantaneous update seen with 'normal' folders.

The reason why my test mails were not being seen was because I was not waiting long enough.

It is also possible to force update through refresh.

(FM support supplied this so no credit to me!)

redmyrlin · 20 May 2003, 01:10 AM

I wonder what the rationale is behind this update policy? And does the refresh time vary by depth of folder generally or is it merely a top-folder/not-top-folder distinction? ... Just curious.

leisuresuitlary · 20 May 2003, 01:43 AM

I believe it to be a simple top-bottom distinction. I tried a 'sub-sub folder' if you like and it refreshed after about ten mins as well.

As for the reason for this I can not imagine. I would have thought that the FM system will see sub-folders as just another folder, rather than something specifically representing a sub-section of a parent folder.

If so I can not see a 'resource based' reason for limiting to checks to ten mins, especially when poll can check (all?) folders every 5 mins.

What is the result of the poll/fastcheck with mail in subfolders?

Larry

akorvemaker · 20 May 2003, 01:52 AM

I believe poll only checks the Inbox.

FastCheck checks other folders, and it does not need to wait for this "10 Minute Update". Occasionally I get a new message, quickly log in to the web interface, and have to go check FastCheck to see what folder the new message is in because the folder list has not yet been updated.

redmyrlin · 20 May 2003, 01:58 AM

Quote:

Originally posted by leisuresuitlary
...If so I can not see a 'resource based' reason for limiting to checks to ten mins, ...Larry

I agree. I cannot see a resource based argument either.

Which is why I raised the question in the first place.

leisuresuitlary · 20 May 2003, 02:55 AM

So fastcheck does the same as hitting refresh but within the programme?

Perhaps someone might suggest getting its author to make FC refresh the account as well as itself, then at least there would be no problme for those using FC.

(Although either because I am numb or becuase something doesn't work right on my PC I can't make FC work on my dial-up - It works fine on the LAN at work though so I assume I do set it up right and it is a problme with my home PC. Any suggestions would be welcome despite their offtopicness!)

Larry

robmueller · 20 May 2003, 03:19 AM

Basically, it's supposed to be:

1. Current folder always updates
2. Any folder where email moved/copied to always updates
3. All other folder update every 10 minutes
4. All folders are updated immediately if you click 'Refresh' button

Basically it's a load issue, not having to issue status checks on all folders every request, and 10 minutes seems reasonable while just moving about doing stuff, but if you really want to know, you can click Refresh...

Rob

19 May 2003, 07:51 PM	#1
leisuresuitlary Senior Member Join Date: Mar 2003 Location: UK Posts: 168	New Mail Not Showing In Sub-Folder I am using 'parentfolder.subfolder@myaccount' to auto sort incoming mail. It works, but FM does not register that any incoming mail has been recieved into the subfolder until I open the folder. Surely it should be updating in the folders navigation box, all my other folders do this. Why is it not working as it should? Larry

19 May 2003, 10:36 PM	#2
leisuresuitlary Senior Member Join Date: Mar 2003 Location: UK Posts: 168	(Sorry to reply to my own question but I thought that others might be interested.) The answer seem to be that sub-folders update every 10 mins rather than the pretty much instantaneous update seen with 'normal' folders. The reason why my test mails were not being seen was because I was not waiting long enough. It is also possible to force update through refresh. (FM support supplied this so no credit to me!)

20 May 2003, 01:10 AM	#3
redmyrlin Master of the @ Join Date: Mar 2002 Location: Scotland Posts: 1,409	I wonder what the rationale is behind this update policy? And does the refresh time vary by depth of folder generally or is it merely a top-folder/not-top-folder distinction? ... Just curious.

20 May 2003, 01:43 AM	#4
leisuresuitlary Senior Member Join Date: Mar 2003 Location: UK Posts: 168	I believe it to be a simple top-bottom distinction. I tried a 'sub-sub folder' if you like and it refreshed after about ten mins as well. As for the reason for this I can not imagine. I would have thought that the FM system will see sub-folders as just another folder, rather than something specifically representing a sub-section of a parent folder. If so I can not see a 'resource based' reason for limiting to checks to ten mins, especially when poll can check (all?) folders every 5 mins. What is the result of the poll/fastcheck with mail in subfolders? Larry

20 May 2003, 01:52 AM	#5
akorvemaker Master of the @ Join Date: Nov 2002 Location: Canada Posts: 1,015	I believe poll only checks the Inbox. FastCheck checks other folders, and it does not need to wait for this "10 Minute Update". Occasionally I get a new message, quickly log in to the web interface, and have to go check FastCheck to see what folder the new message is in because the folder list has not yet been updated.

20 May 2003, 02:55 AM	#7
leisuresuitlary Senior Member Join Date: Mar 2003 Location: UK Posts: 168	So fastcheck does the same as hitting refresh but within the programme? Perhaps someone might suggest getting its author to make FC refresh the account as well as itself, then at least there would be no problme for those using FC. (Although either because I am numb or becuase something doesn't work right on my PC I can't make FC work on my dial-up - It works fine on the LAN at work though so I assume I do set it up right and it is a problme with my home PC. Any suggestions would be welcome despite their offtopicness!) Larry

20 May 2003, 03:19 AM	#8
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	Basically, it's supposed to be: 1. Current folder always updates 2. Any folder where email moved/copied to always updates 3. All other folder update every 10 minutes 4. All folders are updated immediately if you click 'Refresh' button Basically it's a load issue, not having to issue status checks on all folders every request, and 10 minutes seems reasonable while just moving about doing stuff, but if you really want to know, you can click Refresh... Rob