Fastmail STOLED my monthly bandwidth

aristeo · 8 May 2003, 07:09 AM

Bandwidth STOLED , Where's my 130 mb of bandwidth, when I logged on this morning my bandwidth was 94 mb, what's happened? We put money on fastmail and what we get ? I need my bandwidth back as fast as possible, Damm

DarioMor · 8 May 2003, 07:28 AM

You look very angry and are not using the words very well.

You should 1st know what happened and then, maybe, use the word "STOLE".

I'm sure this kind of thing does not happens on Fastmail since I use the system (1 year). And before it probably does not, too.

You posted your message in the right place. Take easy, in few hours your problem will be explained and probably resolved, but not for me, because I'm only a customer here.

[ ]s Dario

**Sherry** · 8 May 2003, 07:41 AM

Quote:

Originally posted by aristeo
Bandwidth STOLED , Where's my 130 mb of bandwidth, when I logged on this morning my bandwidth was 94 mb, what's happened? We put money on fastmail and what we get ? I need my bandwidth back as fast as possible, Damm

Kinda harsh words before checking things out...Click on the BW below your folders. In that screen, click on "detailed breakdown" to the right of Monthly bandwidth used:. That will show each days bandwidth used. Hopefully you'll find the explanation there. If not, post back and someone may have another idea.
Welcome to the forum

Sherry

**Sherry** · 8 May 2003, 07:47 AM

Quote:

Originally posted by aristeo
Where's my 130 mb of bandwidth, when I logged on this morning my bandwidth was 94 mb, what's happened?

I'm not sure where you got the figure 130mb? Members get 80MB and Full get 200MB a month.

Sherry

Onno · 8 May 2003, 04:01 PM

You purchased extra bandwidth and used it. Whatever is not used is taken to the next month. That which is used is taken out for the next month... It's only a one-time thing, unlike purchasing more disk space.

robert@fm · 9 May 2003, 04:07 AM

Onno, I think you have the explanation; I suspect that aristeo is confusing the bandwidth allowance for his(?) membership level with purchased bandwidth; an easy mistake to make, methinks.

For the benefit of anyone reading this who may be confused about FM bandwidth, there are two types:

1) Monthly bandwidth allowance, which is 40Mb-750Mb per month depending on membership level, and any not used at the end of the month expires;

2) Purchased bandwidth, which doesn't expire, but is used up (if purchased) if the user goes over the standard monthly allowance.  (If a user goes over the standard bandwidth, and hasn't purchased any extra, their account is locked until they get extra bandwidth, either by purchase or by reaching the end of the month.)

See the pricing table for details.

**Sherry** · 9 May 2003, 04:37 AM

Quote:

Originally posted by robert@fm
See the pricing table for details.

I think there's some confusion there. In the pricing table it's called "Transfer". In the UI it's called "Bandwidth". A lot of people have never heard of bandwidth before so they may not associate the two. The more important and, I think, more misleading is it saying "(never expires)" for the extra. The regular price says "(expires at the end of each month)". I think it would make more sense if the extra bandwidth said something like ("unused" amount will be moved to the next month) instead of (never expires). Just IMHO.

Sherry

robert@fm · 9 May 2003, 05:07 AM

Perhaps an even better way to describe purchased bandwidth (at least here in the UK) would be to say that it "rolls over".  Due to the National Lottery, over here we're all familiar with that term!

leisuresuitlary · 9 May 2003, 05:36 AM

I dont wish to be a wise-guy Rob, but the 'role over' continues every month until the money is won.

Using it in this case would thus mislead the unfortunate user into exactly the mistake made by our friend in the circumstances discussed above.

leisuresuitlary · 9 May 2003, 05:39 AM

Having just read what I have written the thought strikes me that I am rather a fool than a wise guy!

**Sherry** · 9 May 2003, 05:45 AM

Quote:

Originally posted by leisuresuitlary
Having just read what I have written the thought strikes me that I am rather a fool than a wise guy!

Not really. I was thinking people might think the "whole thing" would Roll Over. Unless "Roll Over" replaced the word "Move" to the next month.

Sherry

leisuresuitlary · 9 May 2003, 05:51 AM

Well, I suppose if I am confused and you are uncertain then I might have had a point after all.

However having made several bone comments in the space of 15 mins, I will now retire to bed.

Larry

elvey · 9 May 2003, 06:29 AM

http://www.emaildiscussions.com/...816#post110816
same thing reposted my the same annoying person.

**Gankaku** · 9 May 2003, 06:52 AM

Quote:

Originally posted by Sherry
The more important and, I think, more misleading is it saying "(never expires)" for the extra. The regular price says "(expires at the end of each month)". I think it would make more sense if the extra bandwidth said something like ("unused" amount will be moved to the next month) instead of (never expires). Just IMHO.

Sherry

Ha Sherry - great minds think alike! I just posted a similar response on the other thread posted by this user. See my

post

**Sherry** · 9 May 2003, 03:31 PM

Quote:

Originally posted by Gankaku
great minds think alike!

I like your wording.

I read the next thread s/he started and even posted in that one. I know that was wrong to do but I'm having fun bouncing back and forth between the two.

Sherry

8 May 2003, 07:09 AM	#1
aristeo Junior Member Join Date: May 2003 Posts: 11	Fastmail STOLED my monthly bandwidth Bandwidth STOLED , Where's my 130 mb of bandwidth, when I logged on this morning my bandwidth was 94 mb, what's happened? We put money on fastmail and what we get ? I need my bandwidth back as fast as possible, Damm

8 May 2003, 07:28 AM	#2
DarioMor Essential Contributor Join Date: Jun 2002 Location: Rio de Janeiro, Brasil Posts: 357	Relax, man! You look very angry and are not using the words very well. You should 1st know what happened and then, maybe, use the word "STOLE". I'm sure this kind of thing does not happens on Fastmail since I use the system (1 year). And before it probably does not, too. You posted your message in the right place. Take easy, in few hours your problem will be explained and probably resolved, but not for me, because I'm only a customer here. [ ]s Dario

8 May 2003, 04:01 PM	#5
Onno Cornerstone of the Community Join Date: Nov 2002 Location: Amsterdam Posts: 753	You purchased extra bandwidth and used it. Whatever is not used is taken to the next month. That which is used is taken out for the next month... It's only a one-time thing, unlike purchasing more disk space.

9 May 2003, 04:07 AM	#6
robert@fm The "e" in e-mail Join Date: Feb 2002 Location: London, UK Posts: 4,681	Onno, I think you have the explanation; I suspect that aristeo is confusing the bandwidth allowance for his(?) membership level with purchased bandwidth; an easy mistake to make, methinks. For the benefit of anyone reading this who may be confused about FM bandwidth, there are two types: 1) Monthly bandwidth allowance, which is 40Mb-750Mb per month depending on membership level, and any not used at the end of the month expires; 2) Purchased bandwidth, which doesn't expire, but is used up (if purchased) if the user goes over the standard monthly allowance.  (If a user goes over the standard bandwidth, and hasn't purchased any extra, their account is locked until they get extra bandwidth, either by purchase or by reaching the end of the month.) See the pricing table for details.

9 May 2003, 05:07 AM	#8
robert@fm The "e" in e-mail Join Date: Feb 2002 Location: London, UK Posts: 4,681	Perhaps an even better way to describe purchased bandwidth (at least here in the UK) would be to say that it "rolls over".  Due to the National Lottery, over here we're all familiar with that term!

9 May 2003, 05:36 AM	#9
leisuresuitlary Senior Member Join Date: Mar 2003 Location: UK Posts: 168	I dont wish to be a wise-guy Rob, but the 'role over' continues every month until the money is won. Using it in this case would thus mislead the unfortunate user into exactly the mistake made by our friend in the circumstances discussed above.

9 May 2003, 05:39 AM	#10
leisuresuitlary Senior Member Join Date: Mar 2003 Location: UK Posts: 168	Having just read what I have written the thought strikes me that I am rather a fool than a wise guy!

9 May 2003, 05:51 AM	#12
leisuresuitlary Senior Member Join Date: Mar 2003 Location: UK Posts: 168	Well, I suppose if I am confused and you are uncertain then I might have had a point after all. However having made several bone comments in the space of 15 mins, I will now retire to bed. Larry

9 May 2003, 06:29 AM	#13
elvey The "e" in e-mail Join Date: Jan 2002 Location: San Francisco Posts: 2,466	http://www.emaildiscussions.com/...816#post110816 same thing reposted my the same annoying person.