Please Help I Am Dying Over Here

[smartchoiceweb]

Hi Guys,
I am really jazzed about the service, especially after pouring over the help documents and reading the testimonials. Yet still, I am a little lost.

My Situation:
1. I have 2 seperate email pop email boxes, one at taylor @ newsletterpros. com and one at smartchoiceweb @ gmail. com

2. I use OUTLOOK 2007, and have done so for 10 years. My email pst is literally 4 gigs.

3. I get a ton of spam at both of these addresses and I really like the "bounce" feature, but I am unsure how it works?

4. I also have several online businesses that I do SEO and Link partnerships for. I registered the domain www.newsletterpros.com and transfered the DNS to fastmail. My idea is to use this domain as the master catch all for my efforts. However, I have a few employees who could help me with the link building requests. Hence, It would be helpful if fastmail service allowed the following:

1. each employee can have their own login, for example: employee1 @ newsletterpros. com and employee2 @ newsletterpros. com and then when they send email link requests out for me, I need them to send out using those emails...in addition, I need incoming reply's to be automatically filed in a folder called Employee1 or employee2, etc. This way I can check what success they are having with each folder. Does this make sense? Having both employees use my "masteruser@newsletterpros.com" login would not be good for me. That would enable them to see my entire email box. I suspect you can solve this dilemma, but I am unsure if this requires I pay for a certain new plan at fastmail (confused on the pricing plans) or if I can accomplish this using the aliasing. I read about setting up aliases / virtual alias, but I am confused on the difference between the two. Could you try to clarify all of this for me?

4. I would prefer to still use my local outlook on my computer as my main email for my own emailing (employees use webmail because they overseas). But with regards to my local Outlook Email...it would be nice to sync it up via IMAP on fastmail...is this possible?

Thank you for your excellent service,


Moderator: Fixed "live" email address to avoid spambots.

[Sherry]

[Moderator:]

Thread moved to the "Fastmail.FM Help and Current Issues" Forum.

Welcome to EMD smartchoiceweb

[smartchoiceweb]

CAN ANYONE PROVIDE SOME ALTERNATE EXAMPLES FOR ME ?


Any aliases, Virtual Domains and subdomains are matched and translated to the 'Target' values. This is done repeatedly until no more translations occur. The order is as follows:

Any address of the form name@subdomain.srcdomain.com is translated to subdomain+name@srcdomain.com . Note: Some people get the order here confused. If you have an account called 'youraccount', then you can use <anything>@youraccount.actdomain.com and it will be delivered to your account.

For an address of the form name+plus@srcdomain.com , if an alias/virtual alias name@srcdomain.com exists, then the address is replaced with the 'Target' of the alias.

If address contains a '+' part (e. g. name+srcplus@srcdomain.com ) and the 'Target' also contains a '+' part (e. g. target+trgplus@trgdomain.com ) then the two are combined into target+trgplus.srcplus@trgdomain.com .

If no specific name@srcdomain.com virtual alias exists, but a 'catch all' virtual alias exists (e. g. *@srcdomain.com ), then the target of that is used. If the 'Target' contains an asterix (*) in it, between the '+' part and the '@' part, then it is replaced with the original name part of the address. For instance:

The virtual alias *@srcdomain.com exists with a 'Target' of yourname+*@trgdomain.com

Then an email sent to john@srcdomain.com will be rewritten to yourname+john@trgdomain.com .

If you have a folder in your account called 'john', then this email will automatically be filed straight into that folder. You can also deliver straight to a subfolder by using a 'Target' of yourname+parentfolder.*@trgdomain.com

If the 'Target' contains commas, then it is separated on the commas into multiple target values. Each of the actions described above occurs on each of the target addresses.

If the resultant target (or targets) is an external address, the email is then queued for sending to the external address.

[BritTim]

If I understand your requirement correctly, you want to setup three accounts as follows:

• Your existing master account. Using the "virtual domain" feature, you specify that incoming mail for employee1Atnewsletterpros.com goes to "employee1_email@fm" plus the master account. Similiarly, specify that employee2Atnewsletterpros.com goes to "employee2_email@fm" plus the master account. You can set up filtering rules to store emails from/to the employee accounts into folders as you want.
• The employee1 email can, in theory, be anywhere, but another FM account is best. The From address for the emails can be employee1Atnewsletterpros.com even though the mailbox name is different. Additionally, under Options/Personalities, specify that outgoing mail uses BCC on SMTP to send you a copy of outgoing mail.
• The employee2 should similarly be setup with From address employee2Atnewsletterpros.com even though the mailbox name is different. Set BCC on SMTP as above.

Let me know if the above is too confusing, and I shall attempt to simplify the explanation.

[Mystakill]

Sounds like an FM family or business plan would be a better solution for you than setting up forwarding between multiple FM accounts. With either plan you get a master account, which manages your domains, aliases, and sub-accounts. You create additional users in your domain(s), and setup forwarding all from the master account; you may also grant admin rights to any other account(s) so that you don't have to login in directly to the master account. Shared folders can be created, and permissions granted; only those accounts specifically given permissions to a shared folder will have access.

Replies from your employees could be filed either with rules or by using plus addressing to automatically file them into named folders. Each employee can also be assigned their own domain aliases if they're responsible for handling specific addresses in your domain(s).

If you already have FM accounts for yourself and/or your employees, you can migrate them into a family/business plan. Inversely, if you need to move someone out of the plan, they can be converted back to regular FM accounts. You can also choose to delete an account and put the remaining funds from that account into the plan's fund pool.

[smartchoiceweb]

thank you both. this is a big help.

1. I do have a business plan - i signed up for the most expensive one I could find at the web site....but then after I signed up, i went in to try and create another user account, and it wants me to pay an additional fee just to setup another email for my employee. This is where I am confused...with most email providers you are not charged for setting up additional email boxes. Where am I confused here?

Essentially what I want is to have my 2 employees have their own login, and have email flowing in and out of their accounts (employee1ATnewsletterpros.com and employee2ATnewsletterpros.com) , and I need the ability to see their inbox folders in my master account, it would be nice to not have to login to their accounts, etc. but rather to just see the emails there.

In this arrangement, does it means I have to pay an extra fee? If so, what is that fee? It is unclear to me from the site what I have paid for and what I am getting with the user accounts. The free accounts are also confusing to me, do I just tell my workers to go register at fastmail (i.e.. new hires or intern) and then once they prove themselves, it is easy to bring them into my main account some how? if so what is the cost for doing so? and how do I order?

Thanks,
Taylor

[BritTim]

To be honest, I have not examined family and business account capabilities in detail. These are fairly recent additions to Fastmail's service. The techniques I explained above typically involve a single master account that is an enhanced account at US$39.95 a year, plus full accounts at US$19.95 a year for everyone else. I can well imagine that simpler (and possibly cheaper) options exist, but I can only explain what I have set up and tested in the past.

[SvLSvLSvL]

Originally Posted by smartchoiceweb

......i went in to try and create another user account, and it wants me to pay an additional fee just to setup another email for my employee. ...... Where am I confused here?

I think this is correct. As far as I know you create one "master" account, from which you can create as many subaccounts as you like, but you will be paying for each of them. This page shows several possible setups:
business plans

[NumberSix]

Originally Posted by smartchoiceweb

3. I get a ton of spam at both of these addresses and I really like the "bounce" feature, but I am unsure how it works?

You should not use "bounce" to deal with spam. Actually... I have a vague memory that they removed this function from the interface a little while back, and now that I look I don't see it, but.... is it still there?

The reason you shouldn't use it is because it will bounce the message back to the person whose address is in the From or Reply-to field, and this is never the spammer. You are thus creating something called "backscatter", which unfairly victimizes the poor innocent schmuck whose address was stolen by the spammer, and you're not achieving what you hope to achieve, which is to convince the spammer that you don't exist. He's not gonna get your bounce. And even if he did, he'd send it to the bit bucket and it wouldn't stop him spamming you again.

That's the bad news about bounce - the good news is that you've chosen FM as your provider, because they do an excellent job of both silently preventing spam from ever reaching your mailbox at the server back-end, and also providing you with appropriate tools to deal with whatever may slip through.

What bounce is useful for is convincing someone you know, and want to avoid in real life, that you've abandoned the address in question, thus hopefully discouraging them from trying to contact you again.

Dave

[David]

Originally Posted by NumberSix

You should not use "bounce" to deal with spam. Actually... I have a vague memory that they removed this function from the interface a little while back, and now that I look I don't see it, but.... is it still there?

Bouncing is imo by far the best way to deal with spam, as long as it is done at the 'SMTP' level. Fastmail does not (and has never) allowed this. What Fastmail used to allow (which is now canceled) is the local bouncing of mail to an innocent third party 'from address'

[Mystakill]

Originally Posted by SvLSvLSvL

I think this is correct. As far as I know you create one "master" account, from which you can create as many subaccounts as you like, but you will be paying for each of them. This page shows several possible setups:
business plans

That's exactly how family/business plans work. Sub-accounts can be created, modified, deleted, or detached (converted to a regular FM account). When an account is deleted or downgraded, the remaining or difference in funds for that account are returned to the master account's fund pool for renewals, new account creation, or account upgrades.

@smartchoiceweb, If you selected one of the pre-defined plans you've likely paid for more accounts than you need. Look under Manage -> Add / change / delete users, to ensure that you only have as many accounts as you need. Each sub-account can be one of three different levels (basic, standard, or professional), each with different mail and file storage capacities. If you have too many sub-accounts listed, you can delete them from there and the extra funds will be returned to the master account's fund pool. If the sub-accounts all have too much storage capacity, you can downgrade them to a lower level and those funds will also be refunded to the master fund pool.