[JeremyNicoll]

Originally Posted by faldringham

My goal was to send the matching emails directly to Trash, but instead they kept going to Spam.

Reviewing the automatically generated Sieve rules, I noticed that any rules I was adding using the routine custom-rules template were being added after the automatic Spam screening rules.

Ah.

I have no "blocked senders" defined.

In the spam settings ... well first you need to know there's a GUI problem (which I noted a while ago) which is that if you explore what happens if you choose each of the four levels the system loses any explicit values/choices you previously made - so it's important that you note those BEFORE clicking anything.

(It used to be worse - some options were behind an "Advanced" link & as you chose different levels, values you couldn't even see if you'd not first clicked the link got changed & you wouldn't know it.)


I just had a wee explore and found that an option that the GUI showed me when I entered it just now ... is no longer present. Huh.


Anyway I (now) have:


..... protection level - Custom

..... Move msgs with a score of 20.0 to Spam - turned on


..... Permanently delete - turned off


..... Mark spam as read - turned off


Virtually nothing ends up in "Spam".

Originally Posted by faldringham

I would give the Help information on FastMail's website a low grade in this area, as the problem I had been experiencing would seem to be a pretty common issue--yet I didn't see information on how to use the standard rules template to send emails to Trash, bypassing Spam screening, until I really dug into the weeds.

I wish they would spend some of the resources they use for periodically "upgrading" the user interface (with changes I usually don't want or need) on polishing the Help info instead.

Concur! In the past I've raised tickets for documentation errors and even once they've agreed, MONTHS passed before they fixed the text.

Originally Posted by faldringham

This issue of having the template-generated rules be ignored and getting unwanted emails sent again and again to Spam has been annoying me for years, actually.

If you turn off the logic that moves things to Spam you should then be able to use normal rules - possibly ones that look at the spam-score headers - to do what you want with them.